Kiddos ABA Therapy LLC d/b/a MonArk ABA (“MonArk ABA,” “we,” “us,” or “our”) is committed to protecting privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit or interact with our website, https://www.monarkaba.org, use online forms, contact us, request information, make payments through linked payment options, apply for employment, or otherwise communicate with us online (collectively, the “Site”).

Please read this Privacy Policy carefully. By using the Site, you acknowledge the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Site.

Scope of This Privacy Policy

This Privacy Policy applies to information collected through our Site and related online communications. It does not necessarily apply to all information we collect in connection with in-person services, treatment records, payer records, employment records, or other offline operations. Those records may be governed by additional notices, agreements, clinical consent forms, employment documents, payer requirements, record-retention rules, or applicable healthcare privacy laws.

If there is a conflict between this Privacy Policy and a HIPAA Notice of Privacy Practices that applies to protected health information, the HIPAA Notice of Privacy Practices will control for protected health information.

Information We Collect

We may collect the following categories of information, depending on how you interact with us:

• Contact and identifying information: such as name, email address, phone number, mailing address, parent or guardian name, child or client name, and other information you choose to provide.
• Referral, enrollment, and service inquiry information: such as a child or client’s age, date of birth, service interests, diagnosis-related or referral information, provider information, documents submitted to us, and information needed to evaluate service requests.
• Insurance, billing, and payment-related information: such as insurance provider, member or policy information, billing address, payment status, and transaction information. Payment card, bank, or digital wallet details may be processed by third-party payment providers rather than stored directly by us.
• Health-related information: such as information you submit through referral forms, enrollment forms, care coordination communications, or supporting documents.

Health-related information may be protected health information under HIPAA or other laws.

• Employment and applicant information: such as contact information, resume or work-history information, professional credentials, availability, and information submitted through our careers page or third-party job platforms.
  
• Communications and feedback: such as messages, emails, voicemails, testimonials, reviews, survey responses, or other communications you send to us.
• Photos, videos, and media: only if you provide them to us or authorize us to collect or use them. We will seek appropriate authorization or consent before publicly using client names, child names, photos, videos, testimonials, or stories where required by law or policy.
• Website usage and device information: such as IP address, browser type, device identifiers, operating system, referring URLs, pages viewed, dates and times of visits, and interactions with the Site.
• Cookies and similar technologies: such as cookies, pixels, tags, scripts, local storage, and similar technologies used for site functionality, security, analytics, and, where applicable, marketing or measurement.

How We Use Information

We may use information for the following purposes:

• To operate, maintain, secure, and improve the Site and our services.
• To respond to inquiries, referral requests, service requests, enrollment questions, and parent or guardian communications.
• To schedule consultations, coordinate services, evaluate eligibility or availability, and communicate with families, referral sources, providers, or payors.
• To verify insurance benefits, process billing, support payment processing, and maintain business records.
• To communicate administrative, service-related, billing, employment, or policy updates.
• To review employment applications and manage recruiting and hiring processes.
• To analyze website usage, troubleshoot technical issues, improve user experience, and protect against fraud or unauthorized activity.
• To comply with legal, healthcare, payer, tax, employment, insurance, licensing, contractual, and regulatory obligations.
• To protect the rights, safety, property, and security of MonArk ABA, our clients, families, employees, contractors, visitors, and others.

How We Share Information

We do not sell personal information. We do not sell protected health information. We may share information in the following circumstances:

• Service providers and vendors: We may share information with vendors who help us operate the Site or provide services, such as website hosting, information technology, cybersecurity, data storage, analytics, communications, form management, scheduling, billing, payment processing, and administrative support.
• Healthcare, referral, and care coordination parties: Where permitted by law and applicable authorization or consent, we may share information with referring providers, treating providers, care teams, payors, insurance companies, Medicaid or other government programs, billing vendors, or other parties involved in care coordination, payment, or operations.

• Payment processors and financial platforms: If you use a third-party payment link or platform, your transaction may be governed by that provider’s terms and privacy practices. We receive transaction-related information needed to process or reconcile payments.
• Employment and recruiting platforms: If you apply for a position through a third-party platform, that platform may collect and process your information under its own privacy policy, and may share applicant information with us.
• Professional advisors: We may share information with attorneys, accountants, auditors, insurers, consultants, and other professional advisors.
• Legal, regulatory, and safety reasons: We may disclose information if required or permitted by law, subpoena, court order, government request, licensing requirement, payer audit, regulatory inquiry, or to protect rights, safety, property, or security.
• Business transactions: We may disclose information in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, subject to applicable law and confidentiality protections.
• With consent or direction: We may share information when you authorize or direct us to do so.

Cookies, Analytics, and Online Tracking

We may use cookies and similar technologies to support website functionality, security, analytics, performance measurement, and user experience. You can usually set your browser to refuse cookies or alert you when cookies are being sent. Some parts of the Site may not function properly without cookies.

Healthcare tracking limitation. We do not knowingly permit tracking technologies to collect or disclose protected health information except as permitted by law and, where required, under appropriate agreements or authorizations. We aim to avoid using advertising or retargeting pixels on pages or forms where visitors submit health, referral, enrollment, insurance, or treatment-related information.

Third-party platforms. If the Site links to or embeds services from third parties, such as social media platforms, maps, analytics providers, job platforms, payment processors, or video providers, those third parties may collect information according to their own privacy policies.

Children’s Privacy

Our Site is intended for parents, guardians, adult caregivers, referral sources, providers, applicants, and other adults. Children should not submit information directly through the Site. Parents or legal guardians may submit information about a child for referral, enrollment, billing, insurance, service coordination, or related purposes.

We do not knowingly collect personal information directly from children under 13 through the Site without appropriate parental or guardian involvement. If you believe a child has submitted information directly to us without parental or guardian involvement, please contact us so we can review and address the matter.

Testimonials, Reviews, Photos, Videos, and Social Media

We may display testimonials, reviews, photos, videos, or stories only where we have appropriate permission, authorization, or rights to do so. We will not intentionally publish a client’s name, a child’s name, treatment information, photo, video, testimonial, or story in a way that identifies the person without appropriate consent or authorization where required.

If you post about MonArk ABA on public social media, review sites, or other public platforms, your post may be visible to the public and governed by the platform’s own terms and privacy policies. We are not responsible for the privacy practices of third-party platforms.

Data Security

We use administrative, technical, and physical safeguards designed to protect information from unauthorized access, use, disclosure, alteration, or destruction. These safeguards may include access controls, staff training, vendor controls, secure systems, and other protective measures appropriate to the type of information involved.

No method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security, but we work to protect information using reasonable safeguards.

Data Retention

We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, respond to inquiries, maintain business and clinical records, comply with healthcare, payer, insurance, tax, employment, licensing, contractual, and legal obligations, resolve disputes, and enforce agreements.

When information is no longer needed and no longer required to be retained, we will delete, de-identify, or securely dispose of it as appropriate. Certain records, including health, billing, insurance, employment, and legal records, may need to be retained even if a deletion request is submitted.

Your Privacy Choices and Rights

Depending on the type of information involved and applicable law, you may have rights to request access, correction, amendment, deletion, a copy of certain information, restrictions on certain uses or disclosures, or other privacy choices. Some requests may be limited by legal, healthcare, payer, employment, contractual, security, or record-retention requirements.

HIPAA rights. If HIPAA applies to your protected health information, your rights regarding that information are described in our HIPAA Notice of Privacy Practices. These rights may include, where applicable, rights to access, request amendment of, request restrictions on, request confidential communications about, and receive an accounting of certain disclosures of protected health information.

Indiana residents. If the Indiana Consumer Data Protection Act applies to MonArk ABA and to the information at issue, Indiana residents may have additional rights, such as rights to confirm processing, access, correct, delete, obtain a copy of certain personal data, opt out of certain targeted advertising, sale, or profiling activities, appeal a denial of a request, and exercise rights without discrimination. These rights may not apply to information or entities exempt from the law, including certain HIPAA-regulated information or organizations.

Ohio residents. Ohio residents may have rights and protections under applicable Ohio privacy, security, healthcare, consumer protection, and breach-notification laws. We will respond to privacy and security requests as required by applicable law.

To submit a privacy request, contact us using the information in the “Contact Us” section below. We may need to verify your identity or authority before responding. Authorized agents, parents, guardians, or personal representatives may be asked to provide proof of authority.

Security Incidents and Breach Notification

If we discover a security incident involving personal information or protected health information, we will investigate and provide notices to affected individuals, regulators, consumer reporting agencies, law enforcement, or others as required by applicable law. Notice timing and content may depend on the type of information involved, applicable law, investigation needs, and law-enforcement instructions.

Third-Party Websites and Services

The Site may link to third-party websites, platforms, payment processors, social media pages, job boards, maps, or other services. We do not control and are not responsible for the privacy or security practices of third parties. We encourage you to review the privacy policies of any

third-party websites or services you use.

SMS Terms and Conditions

By opting in, you agree to receive SMS messages from MonArk ABA, including appointment reminders, service updates, care coordination communications, administrative notifications, billing-related communications, employment-related communications, and support-related messages.

Message frequency varies based on your interactions with us and may vary depending on your services, communication preferences, and ongoing needs. Message and data rates may apply.

You may opt out of receiving SMS messages at any time by replying STOP to any message. For assistance, reply HELP or contact us at info@monarkaba.org or (567) 525-4060.

Consent to receive SMS messages is not a condition of receiving services from MonArk ABA.

MonArk ABA may use two-way SMS messaging to communicate with current and prospective clients, parents, guardians, caregivers, referral sources, applicants, employees, and other authorized individuals regarding services and business operations.

Text messaging may not be fully secure. Individuals should avoid sending highly sensitive medical, financial, insurance, or other confidential information through SMS unless specifically instructed to do so through secure channels.

For more information regarding how we collect, use, store, and protect information, please review this Privacy Policy.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in data, consent records, and mobile phone numbers will not be sold, rented, shared, or disclosed to third parties for their own marketing purposes.

Communications Preferences

You may contact us to update your contact information or request that we stop sending non-essential promotional communications.

MonArk ABA may communicate with you by phone call, email, SMS/text message, postal mail, or other communication methods regarding appointments, referrals, enrollment, care coordination, administrative matters, billing, employment inquiries, service updates, legal notices, and other business-related communications.

Where required by law, we will obtain appropriate consent before sending certain communications. You may opt out of marketing or promotional messages by following the instructions provided in those communications. However, we may continue to send service-related, healthcare-related, billing-related, legal, safety, administrative, employment-related, or transactional communications where permitted or required by law.

For SMS communications, you may opt out at any time by replying STOP. For assistance, reply HELP or contact us directly using the information provided in the Contact Us section of this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we update it, we will revise the “Last Updated” date above. Changes are effective when posted unless a different effective date is stated. We encourage you to review this Privacy Policy periodically.

Accessibility Statement

MonArk ABA is committed to making our website accessible and usable for all visitors, including individuals with disabilities. We strive to provide a website experience that is accessible, inclusive, and easy to navigate.

Our goal is to follow generally recognized accessibility standards, including the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, where reasonably feasible. We continue to review our website and make improvements to support accessibility across different browsers, devices, and assistive technologies.

If you experience difficulty accessing any part of our website, have trouble using a feature, or need information in an alternative format, please contact us. We will make reasonable efforts to provide the information, service, or assistance you need in an accessible manner.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

MonArk ABA

Kiddos ABA Therapy LLC d/b/a MonArk ABA Email: info@monarkaba.org

Phone: (567) 525-4060

Address: 1710 Manor Hill Rd., Findlay, OH 45840